To reset your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions to reset your password. If you don't receive the email within 10 minutes, please check your spam folder.

No, the training fee is non-refundable. This is clearly stated in our Terms & Conditions. The fee covers access to our training materials, platform features, and ongoing support regardless of whether you complete the training or continue using the platform.

Account verification typically takes 1-5 minutes after completing registration, training and payment. During peak times, it may take slightly longer. You will receive an email notification once your account is verified.

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), M-Pesa, Airtel Money and Binance. All payments are processed securely through our payment partners.

Username changes are generally not allowed as they are used to identify you within the platform. If you have a compelling reason to change your username, please contact our support team with your request.